The Need

A telecommunications company was undergoing considerable organizational change through mergers and acquisitions. They requested a program to be delivered to employees of the newly acquired or merger partner companies to facilitate their welcome into the new company, while making certain learning points on coping with organizational change, and to accelerate the organizational change process. They requested that one version of the program be built around the #1 business best-selling book "Who Moved My Cheese?", and video based on the book.

The Solution

"Navigating Change" focused on personally managing organizational change. This highly participatory program identified the stages of the change process, and explored common behaviors, emotions, and pitfalls, and opportunities associated with each stage of change. Participants worked individually and in small groups to help employees, customers, and themselves navigate the change process quickly and effectively.

The Objectives

After attending this half-day program, participants were able to:

• Recognize the forces that drive change both inside and outside the organization
• Define the six stages of change along with behaviors and emotions associated with each stage
• Identify techniques for the successful navigation of change
• Plan and carry out strategies which promote a positive response to change
• Initiate a support network for change

The Outcome

According to the company, significantly increased levels of cooperation between employees of the various acquired and merged companies, and the parent company, and acceleration of the process of blending the entities into a new whole.

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