Everyone needs feedback.

People need timely information about their performance in order to improve it. If you're looking for an economical feedback tool that's easy to use, 20/20 Insight GOLD is the answer!

More than a million people have participated in feedback projects since 20/20 Insight GOLD's release in 1994. They've seen, first hand, the benefits of the quality information that's collected and delivered by our easy-to-use software.

Now you can, too! Collect virtually any type of feedback—ideas, opinions, ratings, facts or surveys—from any number of people about the performance of a product, service, individual, team or even your entire organization! Easily generate and distribute reports that deliver the feedback you're looking for.

20/20 Insight GOLD is the world’s first fully integrated family of feedback and individual development planning software, making it the complete feedback solution!

The 20/20 Insight GOLD Administration Software is the program you use to manage your assessment projects. Use the Administration Software to:

• Set up subjects, respondents, survey questions, and rating scales
• Make, distribute and collect respondent assessments
• Print individual reports and summary project reports
• Make copies of the IDP software for follow-up development
• The Administration Software is confidential.
• Password for administration software:

- The Administration Software is protected by a password, ensuring that only authorized people have access to the program.
- Password for each project: Each feedback project is protected by its own password, so only administrators who know the password can access a specific project.

The Administration Software makes it easy to create respondent software for each person providing feedback in a project. A user-friendly, intuitive interface makes completing the assessment quick and easy.

The Respondent Software can be distributed via any of the following media:

• Local area network
• Internet/interoffice email
• Diskettes
• Paper
• Web-based (requires additional purchase of WebResponse)
• Passwords. The respondent software will not open without entering a password.
• Encryption. Passwords, ratings and comments on the respondent software are encoded so that they can't be read by anyone who opens a data file.
• Anonymity of feedback. Respondent names aren't collected with ratings. Only average scores are reported- not individual ratings.

Feedback without follow-up does not lead to the desired change in behavior. The 20/20¨ Insight GOLD program includes the IDP program, at no additional charge, to address this crucial development piece of the process.

The IDP is a stand-alone individual development planning program that helps feedback recipients do four things:

• Review 20/20 Insight GOLD feedback data
• Analyze feedback for strengths and problem areas
• Set goals and create a development plan
• Monitor self-development progress

The IDP software can be given to everyone in your organization, whether they've been assessed with 20/20 Insight GOLD or not. It's a valuable planning and development tool that's easily installed on each person's hard drive.

WebResponse is an optional module that lets you use the 20/20 Insight GOLD system to create web-based assessments and post them on your intranet or on the web.

Why you'll want to use this new technology:

• Makes it easy to get feedback from customers and employees
• Saves time in distributing and collecting assessments
• Automatically includes the URL when you send email notifications to respondents
• Works with most browsers

The 360 Smart Kit CD gives you all the up-front information you'll need to implement 360 feedback projects in your organization.

• Two dozen experts answer the 80 most commonly-asked questions about 360 feedback
• Lesson plans, scripts and PowerPoint files for facilitating orientation, feedback and development planning sessions
• Reprints of published articles on 360 feedback
• A bibliography of over 100 books and articles about 360 feedback
• A survey sampler with hundreds of items from the 20/20 Insight GOLD Survey Library

Use this invaluable resource to get smart about 360!
You can also buy additional copies of this amazing CD! It has all the tools you'll need to learn about a successful multi-source feedback program!

Why Use 20/20 Insight GOLD?

Flexible
 
20/20 Insight GOLD offers unsurpassed flexibility.
Now you have one software package that can be used for 360 feedback, organization surveys, customer feedback and training evaluation.

Leader development - Executives, managers and supervisors can diagnose skill strengths and areas for development.

Individual skill development - Team members give each other feedback about personal leadership, team interaction and workplace skills.

Team development - Assess team issues by collecting input from a variety of customers and stakeholders.

Needs assessment - Study aggregate performance data to decide how much to invest for training and development programs.

Competency development - Get feedback about draft competency lists. Ask stakeholders to rate the importance of the behaviors.

Level 3 evaluation of training - Administer customized surveys based on course objectives before and after training.

Organizational climate surveys - Collect information about the organization's vision, values, policies, structure, communication and management support.

Customer satisfaction surveys - Get feedback from customers to find out what you need to change to create loyal customers.

User-Friendly

20/20 Insight GOLD is user-friendly.

20/20 Insight GOLD takes only a few minutes to install. The software is intuitive and easy to use, so the administrator can begin setting up projects almost immediately. These components make learning and using the software a simple process:

Administrator Course - Provides hands-on, practical instruction

Showcase CD - Reinforces how to use the software

Wizards - Project set-up is easy and fast

Online Help - Quick answers to questions about the software

The 360 Smart Kit - Lesson plans, scripts and visuals

Customizable

20/20 Insight GOLD is easily customized to change with your growing needs.
With 20/20 Insight GOLD, you can tailor almost any aspect of a feedback project-at no extra charge! You can customize all these project elements:

Survey Areas - Customize standard survey categories and items, and add your own survey areas.

Measurement Scales - Create scales from 2 points to 12 points in length. Use up to four unique scales per project.

Types of Projects - Request any kind of multi-source input or feedback. Use scales, open-ended questions or a combination of both.

Comments - Have respondents enter comments for every item. Also, include end-of-survey questions for additional comments.

Relationship types - Choose from standard perspectives such as peer, team member and manager, or create customized relationship types for break-out in reports.

Instructions - Customize on-screen instructions for respondent assessments and email messages.

Developmental recommendations - The survey categories for Team Leadership and Personal Leadership contain recommendations for development. You can edit the recommendations or add locally available resources.

Report formats - Select from dozens of report templates or create your own. Print report sections in any sequence you like.

Affordable

20/20 Insight GOLD is a great value for the money.

With 20/20 Insight GOLD, you get software for both assessment and development. This unprecedented combination of software programs is the best value in the industry.
All these benefits are included in the package price:

• Free technical support on an 800 number
• Free upgrades
• Two-day Administrator Course (in Newport News, VA)
• The 360 SmartKit CD
• 20/20 Insight GOLD Showcase CD
• On-site self-customization
• Unlimited report printing
• Respondent comment reports
• Reports at the individual, project or aggregate (multi-project) level
• Individual development planning software for everyone in the organization
• FREE quarterly online newsletter from the publisher of 20/20 Insight GOLD

More Facts About 20/20 Insight GOLD:

Technical Requirements

Minimum computer and printer capabilities needed to operate the 20/20 Insight GOLD program:

Administration Software
 
• Operating system: Windows 95 or higher, or Windows NT 4.0 or higher
• Processor: PC computer, Pentium 400 Mhz.
• RAM: 64 MB+
• Hard disk space:
15 MB for software
30 MB (average) for data files
• Video: Windows-supported video card or better (SVGA, 256+ colors recommended)
• Printer: 2 MB memory (4+ recommended)
• Accessories: Mouse, CD-ROM drive
• Other programs: MS Access 2000 or higher (optional)

Network configuration
 
• Any network file-server, such as Novell NetWare or Windows NT
• 100K hard-disk space on file-server per respondent (on average)
• Shared folder/directory for each project
• Windows workstations with full rights to the shared directory on the file-server

Email configuration*

• MAPI-compliant email software (MAPI = Messaging Application Programming Interface)

- Used for email notification with network and web assessments
- Used for internet/interoffice email assessments

• Examples of MAPI-compliant email programs: MS Outlook, MS Outlook Express (except 5.0), and Eudora
• Examples of email programs that are NOT MAPI - compliant: AOL, Netscape, Lotus Notes, Eudora Light, MS Outlook Express 5.0

* With the ever-increasing security risk associated with email and email attachments, 20/20 Insight's email assessment option cannot be supported on Windows XP, or on any prior version of Windows that has received the Outlook Security Update. The increased security features contained in these updates make it impossible to send or receive executable files as attachments via email. The recommended alternative to collecting feedback from remote users is to use web assessments.

Respondent Software and IDP

• Operating System: Windows 95 or higher, or Windows NT or higher
• Processor: PC computer, 486 or higher

NOTE: Web respondents will also need:
One of the following web browsers, with any type of connection to the internet:
- Microsoft Internet Explorer 3.02 or higher
- Netscape Navigator 3.0 or higher

WebResponse for Internal Web Servers Software (optional module)

• 20/20 Insight Administrator PC workstation:

Microsoft Internet Explorer 5.0 or higher, with any type of connection to the Internet

• Respondent PC workstation:

One of the following web browsers, with any type of connection to the Internet:
- Microsoft Internet Explorer 3.02 or higher
- Netscape Navigator 3.0 or higher

Web Server administration and support:

A qualified web server administrator on staff who will:
- Install SA FileUp components
- Install WebResponse and latest MDAC drivers (if needed)
- Create a virtual directory
- Assign permissions
- Maintain, monitor and troubleshoot the Internet Information   Server

Server

- Windows 2000 Server (Service Pack 2 or higher), IIS 5.0 or Windows NT  Server 4.0 (Service Pack 5 or higher) - IIS 4.0
- Internet Explorer 4.01 or higher
- Latest MDAC drivers (included on WebResponse installation CD)

Media Options

There are five media options available for use within the 20/20 Insight GOLD program. The options available are diskette, network, email, paper and web.

Web
WebResponse is an optional module that lets respondents fill out their assessment via the web. An email will be sent to respondents which will include a URL to the assessment they fill out.

Diskette
Each respondent will be given their own diskette assessment generated by the program. After filling out the assessment the diskette will be returned to the 20/20 Administrator to collect into the program.

Network
A shared/mapped folder is required for respondents to fill out their assessment. This shared/mapped folder can be on any file server and contains the survey, the respondent software, and the responses. To notify respondents of their assessment, the 20/20 Administrator will need to use a fully MAPI compliant email program. Instructions in the email notification can be modified by the 20/20 Administrator. While the responses are stored in the shared directory, they are strongly encrypted by the software using the 56-bit DES (Data Encryption Standard) method and won't decrypt without a valid password.

Email**
In order to use 20/20 's email capability, the 20/20 Administrator must have a fully MAPI compliant email program. Respondents can have any email program to receive the email notification, but must be able to receive 2 attachments. The respondent will be emailed 2 files, an .exe and *.req. The .exe is the executable file and the *.req holds the survey. The respondent will download both files either onto a blank disk or to a folder on their hard drive. The file they email back to the administrator will be the response file, *.rsp. Instructions sent to respondents filling out the survey can be modified by the 20/20 Administrator.

MAPI is an acronym for Messaging Application Programming Interfaces. 20/20 Insight GOLD uses MAPI to send:

• E-mail notification with network assessments
• Internet/interoffice e-mail assessments
• Web notification e-mail (web capability purchased separately)

MAPI is a Windows sub-system which allows several e-mail programs to talk to one another. Mail-enabled applications like 20/20 Insight GOLD use MAPI to create, transfer, and store messages, as well as handle complex addressing information.

By default, the Windows messaging subsystem is supported with Microsoft Mail. In other words, by default, Windows MAPI is 'hard-wired' to use the Microsoft Mail. However, this DOES NOT mean you have to purchase one of these e-mail programs in order to use the automated e-mail feature within 20/20 Insight. On the contrary, as long as your e-mail program is MAPI compliant, you will be able to use 20/20 Insight GOLD's automated e-mail feature. There are several ways to find out if your e-mail program is MAPI compliant:

• Consult your Information Services, Technical, or Computer department.
• Consult any documentation you may have about your e-mail program.
• Search the internet.

** With the ever-increasing security risk associated with email and email attachments, 20/20 Insight's email assessment option cannot be supported on Windows XP, or on any prior version of Windows that has received the Outlook Security Update. The increased security features contained in these updates make it impossible to send or receive executable files as attachments via email. The recommended alternative to collecting feedback from remote users is to use web assessments.

Paper
Paper assessments is a media option for respondents who do not have access to a computer. The administrator will print and give the paper assessment to the respondent. Once the paper assessment is completed by the respondent, the 20/20 Administrator will need to enter the data into the 20/20 program and collect it.